Open Mic UK
Future Music Ltd
36 Lumsden Avenue
29th October 2014
After a very impressive and well organised evening at the Britannia Hotel last Sunday, I was informed that I could not collect my £30 deposit because I, as one of the contestants, had not sold enough tickets. I believe this to be unfair, dishonest and probably illegal. Furthermore it does not say anywhere in the information pack we were provided with, nor the FAQ page on your website, that contestants would lose their deposit if they failed to sell enough tickets. I did email you to ask what would happen if I failed to sell enough tickets, but you did not reply.
I abided by the rules, made an effort, turned up on time and performed. I tried hard to sell tickets. However, this must be put in context. The previous weekend I was involved with an event where a £5 ticket could get you 12 hours of live music across 14 different venues, and every penny of your £5 went to Oxfam. Some people even asked which charity your tickets were in aid of. In this context, £8 is a lot of money for people to pay, particularly in these tough economic times.
What staggers me, however, is the fact that you made no effort whatsoever to promote your event, and expected the contestants to do the promotion for you. There was no mention of it in the Nottingham Post, nor could I find any mention of this year’s event on their website. You did not even put any signs up outside the venue. Most people would have arrived at the main entrance to the Britannia Hotel to find no signs or posters either outside or inside the lobby area. It was left to the receptionist to direct people to a back entrance on a different street that could not be accessed from the main part of the hotel. It was hardly her job to do this. This entrance also had no signs outside advertising your event. Furthermore, should any member of the public have miraculously found their way up the escalators to the room where the event was held, I did not see any sign saying “BOX OFFICE” or “TICKETS” or anything else that could indicate there was a concert taking place and there were tickets for sale. No wonder the room was half empty.
The contestants could submit press releases about their participation in the event, but it is incumbent on you as organisers and promoters to advertise the fact that you are putting on an event in the first place. This is why I believe the audience consisted entirely of the private entourages of the acts, and why the room was half full. You made no effort to sell the tickets you knew would be returned to you, yet you penalise at least one of the contestants for not being able to sell these tickets despite making an effort. This is appalling.
I stress that I am asking for nothing from you except the £30 which I am owed. I reiterate that selling your tickets was never stated as a condition for returning my deposit, and you are therefore not entitled to keep it.
I trust this can be resolved amicably, and look forward to receiving the £30 that you owe me with immediate effect.